DVIDS News: Force Health Protection Command Workshop Prepares Participants for Effective Stakeholder Engagement through Enhanced Risk Communication Skills

The Navy and Marine Corps Force Health Protection Command (NMCFHPC) recently hosted a Risk Communication Workshop at the Rivers Edge Community Center in Naval Medical Center Portsmouth, Virginia. The workshop, held from August 13 to 15, 2024, aimed to educate participants on how to effectively communicate with internal and external stakeholders regarding public health issues that impact their mission. Dr. Paul Gillooly, a risk assessor/risk communicator with the NMCFHPC, emphasized the importance of planning and executing communications in such situations.

More than 30 participants from various commands attended the workshop, including Defense Centers for Public Health – Portsmouth (DCPH-P), Navy Medicine Readiness and Training Command (NMRTC) Portsmouth, USNS Comfort, and others. The workshop focused on building a network of subject matter experts who can communicate environmental and health concerns in a clear and non-technical manner.

One of the key aspects of the workshop was providing participants with a framework for effective risk communication. Gillooly highlighted the importance of listening to stakeholders and understanding their emotional state before providing information. This approach helps in building trust and fostering meaningful conversations, leading to better risk management efforts.

Effective risk communication is vital in addressing situations involving negative emotions, misperceptions, and stakeholder agendas. By equipping participants with the necessary skills through training and practice, the workshop aimed to enhance their ability to manage communication challenges and improve overall risk management efforts.

Deborah Bailey, Deputy Public Health Officer at Joint Base Langley-Eustis, emphasized the workshop’s importance for active-duty service members and Department of Defense civilian personnel, especially those in leadership roles. Clear and confident communication is essential in various situations, including interviews and public interactions.

William Stover, NMCFHPC Environmental Programs department head, highlighted the role of communication in public health, where information is the main product. Communicating in a way that addresses fears and concerns can help in resolving issues effectively. The workshop aimed to empower participants to answer technical questions in a clear and understandable manner.

The workshop also emphasized the importance of effective risk communication in retaining service members and delivering high-quality healthcare. By addressing factors that contribute to satisfaction and well-being, organizations can create a positive environment that supports service members‘ retention and overall health.

Lt. Jacob Miller, an environmental health officer on the USNS Comfort, underscored the value of risk communication in addressing community concerns and ensuring safety. The workshop provided practical tools and hands-on exercises to help participants internalize communication techniques effectively.

In conclusion, the Risk Communication Workshop hosted by the NMCFHPC was instrumental in equipping participants with essential skills for effective stakeholder engagement. By focusing on listening, understanding emotions, and providing clear and concise information, the workshop aimed to build a network of skilled risk communicators who can address public health issues with confidence and clarity.Participants lauded the workshop for its expert teaching, role-play exercises, and personalized feedback, highlighting its importance in preparing individuals to communicate effectively in high-pressure environments.